In everything we do, and without compromise. We know trust is hard to earn and easy to lose.
Without any long-term agreements or cancellation fees, we earn and keep our clients' business every day by doing what's right, not what's easy.
We continuously seek out product improvements throughout the payments chain and the integrated payment solution.
Customer service defines us. Allow a WineDirect Payments Advisor to learn about your winery, answer your questions, and then walk you through our simple application and setup process. Once set up, we will assist with your tasting room hardware and gift card needs. Premier client service and support continues for the life of your account.
From our plug n’ play encrypted hardware to our robust online reporting, all aspects of our program are designed for ease-of-use, but we don’t sacrifice on the security and fraud tools needed in today’s environment.
As our client, you receive the Enhanced Security Package: An all-in-one security solution providing a range of tools to help you complete PCI compliance, and extends financial peace-of-mind with $100,000 dollars in protection should a data breach occur.
The entire WineDirect Payments solution (back-end processor, gateway, and client application/interfaces) adheres to industry-leading PCI Data Security Standards (PCI-DSS) and all team members act in accordance with security policies designed to keep client data safe. In short, everybody in the payment ecosystem is responsible for protecting cardholder data and maintaining the integrity of the payments chain.
“Thanks so much for you quick action! You guys are so easy to work with and always make it all work out.”
“The reporting is better, batching is better, statements are more clear and it has been much easier than anticipated to apply the new reporting to our month end close procedures. I would highly recommend your solution to anyone in the wine industry. It’s improved in every way from our previous processor.”
“Loving our new system.”
“You all were extremely responsive and helpful. Outstanding support! Never had an easier onboarding or launch with a payment solution.”
“I appreciate your team being on top of things and providing great customer service.”